Refund Policy
We want you to feel confident about your investment in financial education. Our refund policy is designed to be fair and transparent, giving you clear options if our budgeting programs don't meet your expectations.
Policy Overview
At velinexaro, we're committed to delivering valuable budgeting education that helps people build better financial habits. We understand that sometimes a program might not be the right fit, which is why we've created a straightforward refund process.
This policy applies to all educational programs, workshops, and courses purchased through velinexaro.com. Please read through the details carefully so you know exactly what to expect if you need to request a refund.
Refund Eligibility Criteria
Time Frame
Refund requests must be submitted within 14 days of your initial purchase date. After this window closes, we're unable to process refunds, though we'll work with you on alternative solutions.
Course Progress
To qualify for a full refund, you must have completed less than 25% of the course content. If you've accessed more than this, you may be eligible for a partial refund depending on circumstances.
Material Downloads
If you've downloaded course materials, workbooks, or templates, this may affect your refund eligibility. We assess each situation individually to ensure fairness for all parties.
How to Request a Refund
Contact Our Team
Send an email to contact@velinexaro.com with your order number and the reason for your refund request. Be as specific as possible so we can better understand your situation and potentially offer alternatives.
Request Review
Our team will review your request within 2 business days. We'll check your purchase date, course progress, and engagement level to determine eligibility. You'll receive a response explaining our decision.
Approval Process
If approved, we'll send you a confirmation email with the refund amount and expected processing time. You'll need to acknowledge this confirmation before we proceed with the refund.
Receive Your Refund
Once processed, refunds typically appear in your account within 5-10 business days, depending on your payment method and financial institution. We'll provide tracking information so you can monitor the status.
Processing Timeframes
2 Days
Initial Review
We assess your request and check eligibility against our policy criteria.
3-5 Days
Processing
Approved refunds are processed and submitted to your payment provider.
5-10 Days
Bank Transfer
Your financial institution completes the credit to your account.
Different Refund Scenarios
Full Course Refunds
If you're within the 14-day window and have accessed less than 25% of content, you'll receive a 100% refund minus any transaction fees charged by payment processors. Access to course materials will be revoked once the refund processes.
Partial Refunds
For requests between 25-50% course completion, we may offer a 50% refund at our discretion. This considers the value you've already received while acknowledging that the program wasn't a perfect match for your needs.
Workshop Cancellations
If we cancel a scheduled workshop, you'll automatically receive a full refund or credit toward another program. If you cancel more than 7 days before the workshop, you'll receive a full refund. Cancellations within 7 days receive 50% back.
Technical Issues
If technical problems prevented you from accessing content and we couldn't resolve them within 48 hours, you're eligible for a full refund regardless of the standard timeframe. Just document the issues you experienced.
Bundle Purchases
Course bundles are treated as single purchases. If you want to refund part of a bundle, we'll prorate the refund based on individual course prices, which may be higher than the bundled rate you paid.
Payment Method Returns
Credit Card
Refunds return to the original card used for purchase. Timing depends on your card issuer's processing schedule.
Debit Card
Processed the same way as credit cards. Some banks hold refunds for verification, which can extend the timeline slightly.
PayPal
Returns to your PayPal balance usually within 3-5 business days. You'll receive a notification from PayPal when it completes.
Bank Transfer
Direct transfers may take 7-10 business days. We'll need to verify account details before processing for security purposes.
Important Information
Refunds are not available for courses completed beyond 50% or after the 14-day eligibility window has passed, except in cases of documented technical failures on our end.
If you received a promotional discount or used a coupon code, the refund amount reflects what you actually paid, not the original course price before discounts.
Certificate programs have different refund terms due to the administrative work involved. Check your specific program documentation or contact us for details.
Subscription-based access follows a separate policy. Monthly subscribers can cancel anytime but won't receive partial month refunds. Annual plans may qualify for prorated refunds within the first 30 days.
We reserve the right to deny refund requests that appear fraudulent or abuse our policy. Multiple refund requests from the same customer may require additional verification.
Questions About Refunds?
We're here to help if you have questions about our refund policy or need clarification on your specific situation. Our team reviews each request individually and we're happy to discuss alternatives if a refund isn't the best solution.